CallerWave Features Explained for Non-Technical Owners

No jargon, no fluff. Here's exactly what CallerWave does, how it saves you time, and what you can actually use it for in your business.

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Scaling customer conversations has always been challenging. CallerWave changes that by providing a compliance-first AI voice automation platform that lets business users build and deploy consent-based voice workflows without developers. We take care of the complex tech behind the scenes — you just focus on growing your business.


No-Code Voice Workflow Builder

CallerWave lets you build custom voice workflows without any coding. Create consent-based voice automations for appointment reminders, customer intake & screening, feedback surveys, and follow-ups through our intuitive interface.

No developers needed — just configure your conversation flows and deploy your workflows in minutes.


Custom Conversation Workflows

During onboarding, we work with you to create conversation workflows tailored to your business. Your AI workflows adapt naturally to customer conversations, ensuring every interaction delivers the right message at the right time.


Call Logs, Recordings & Transcripts

Every conversation is automatically logged with a recording and transcript.

  • Recordings are retained for 30 days.
  • Transcripts are retained for 180 days.

Need to keep them longer? You can download recordings and transcripts anytime before they expire. This gives you plenty of time to review conversations, coach your team, and improve customer engagement — without unnecessary data clutter. Retention periods can be configured to be stricter based on your compliance requirements.


Business Dashboard

Your dashboard brings everything together:

  • Track voice workflow conversations in real time.
  • See outcomes at a glance.
  • Share insights with your team.

We provide guided onboarding and hands-on support to help you get started, even if you're not technical.


CRM Integration Made Simple

CallerWave integrates with your existing CRM or database to sync contact data. Conversation results can be logged back into your system, or stored in CallerWave — whatever fits your workflow.

CallerWave fits into how you already work, so you don't need to change your process.


Transparent Platform Credits Billing

CallerWave Credits are unified platform usage units that cover AI voice automation resources (e.g., speech recognition, speech synthesis, LLM reasoning, and telephony runtime). On average, 1 credit equals approximately 1 minute of active conversation or equivalent compute.

Credits, usage, and conversation outcomes are all tracked in one place. You'll always know where you stand with clear billing and simple subscription options.

CallerWave Credits never expire — they roll over month to month.


The Value for Business Users

CallerWave empowers your team by:

  • Automating repetitive customer conversations before they reach your team.
  • Keeping your team focused on high-value interactions.
  • Giving you complete visibility into customer engagement with real data.

All without needing developers, AI expertise, or complex infrastructure — CallerWave handles it for you.


📩 Have questions? Email us anytime at support@callerwave.ai.


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