Trust & Security

CallerWave is built on enterprise-grade infrastructure that follows industry-standard security practices.

Your data belongs to you. We implement strict privacy controls to protect your customer information:

• Zero training on your data: Your call data is never used to train AI models
• Zero third-party sharing: We don't sell or share your data with third parties
• Encryption at rest and in transit: Industry-standard encryption protects all data
• Configurable retention: You control how long data is stored
• Right to deletion: Delete any data through your dashboard at any time

CallerWave is designed for authorized business communications. Customers are responsible for compliance with applicable laws including TCPA, GDPR, and Do Not Call regulations. See our Terms of Service for details.

CallerWave maintains the following default retention periods:

Configurable retention: Retention periods can be configured to be stricter based on your compliance requirements. Contact us at support@callerwave.ai to discuss custom retention policies.

Data deletion: You can delete individual recordings and transcripts at any time through your dashboard. All data is permanently deleted after the retention period expires.

CallerWave strives to maintain uptime of 99% or higher with:

• Multi-region redundancy for high availability
• Automated failover and disaster recovery procedures
• 24/7 infrastructure monitoring and alerting
• Regular maintenance windows (scheduled with advance notice)

Current system status and historical uptime metrics are available on our status page.

For security concerns, compliance questions, or responsible use inquiries:

For general support and questions: support@callerwave.ai