FAQ

CallerWave is an AI-powered customer communication platform for service and support. Set up automated customer calls for appointment reminders, service follow-ups, and feedback collection—no technical skills or developers needed. Built with compliance and data security in mind.

CallerWave excels at customer service and support communications including appointment reminders, service notifications, follow-ups, and feedback collection. Perfect for businesses that want to stay connected with their customers.

No. CallerWave is designed for business users without technical backgrounds. Our guided setup and no-code interface let you configure automated customer calls yourself. A CallerWave representative assists during onboarding to ensure you're confident and ready to launch.

Phone number setup, importing your contact data (we can integrate with your existing CRM or customer database), configuring your automated call conversation flows, and up to 30 test calls so you're comfortable before launching. On annual plans, the onboarding fee is waived.

Yes. We can connect to your CRM, customer database, or spreadsheets to sync contact data. After calls, conversation results can be logged back into your system or stored in CallerWave—whatever fits your business process. We offer ready integrations with Salesforce, Google Sheets, and more.

Recordings are retained for 30 days and transcripts for 180 days. You can download either anytime before they expire if you need to keep them longer. Retention periods can be configured to be stricter based on your compliance requirements.

You can sign in with Google, Email & Password, or a Magic Link. New accounts must confirm their email for security.

Your data is yours. We don’t train on it, don’t sell it, and only keep it briefly to provide our service.

Choose a monthly or annual plan that fits your needs. Annual plans include one month free and waive the onboarding fee. Usage and invoices are visible in your Billing section.

We meter usage in CallerWave Credits. CallerWave Credits are unified platform usage units that cover AI customer call resources (e.g., speech recognition, speech synthesis, AI reasoning, and call duration). On average, 1 credit equals approximately 1 minute of active conversation or equivalent compute. Exact usage may vary by call configuration. All plans include a monthly credit allocation, and you can purchase additional credits as needed. Credits never expire and roll over month to month.

CallerWave is built on enterprise-grade infrastructure that implements industry-standard security practices including encryption and secure authentication.

Plans can be upgraded, downgraded, or cancelled from your account settings at any time. Changes take effect according to your billing cycle.

Invoices and payment history are available in your Billing section after you sign in.

We accept major credit and debit cards.

Email us at support@callerwave.ai for assistance.