Blog
News and updates about the platform
Why Most Customer Communication Fails (And the Simple Fix)
It's not what you say. It's not when you say it. The real reason customer communication fails is simpler—and easier to fix—than you think.
How AI Voice Calls Are Transforming Customer Service
Discover how businesses are using AI-powered phone calls to improve customer service, reduce wait times, and free up their teams—without replacing the human touch.
How to Choose the Right Customer Communication Platform (Decision Framework Included)
Overwhelmed by options? This simple framework helps you pick the right customer communication solution without getting lost in feature lists and sales pitches.
7 Ways Small Businesses Use Automated Customer Calls (With Real ROI)
From appointment reminders to post-service follow-ups, discover how real businesses are using automated calls to save time and keep customers coming back.
Setting Up Customer Calls the Right Way: A Simple Guide
A practical, non-technical guide to setting up automated customer calls that build trust, stay compliant, and actually help your business grow.
Why Customer Trust Equals Revenue (And How to Build It)
Trust isn't just nice to have—it directly impacts your bottom line. Here's why customer trust matters more than ever and practical ways to build it through better communication.
Why We Built CallerWave: Solving Customer Communication
The story of why we created CallerWave—not because we love technology, but because we saw small businesses losing customers to poor communication and nobody was helping them fix it.
The Real Cost of Poor Customer Communication
Most businesses have no idea how much poor customer communication costs them. This calculator shows the real numbers—and they're probably higher than you think.
5 Customer Follow-Up Mistakes Small Businesses Make
Stop losing customers after the sale. These five common follow-up mistakes are costing you repeat business—here's exactly how to fix each one.